Policies
-IMPORTANT TERMS and CONDITIONS- PLEASE READ-
By ordering from Relentless Off-Road Fabrication you acknowledge and agree to the following terms:
All parts manufactured and sold under the Relentless off-road Fabrication name are designed and manufactured with the intent to increase vehicle off road performance and are not DOT approved or intended for usage on public streets and highways. Due to the nature of off-roading, all variances in conditions and use cannot be foreseen and therefore the safety of any person associated with use of my product is out of my control and I cannot be held liable for said event or any vehicle or product failures due to unforeseen events or improper use or abuse when using products manufactured or sold by Relentless Off-Road Fabrication.
Modification to any vehicle by installing parts manufactured by Relentless off-road Fabrication could alter vehicle’s on-road performance in the event of a collision, resulting in possible bodily harm or property damage. In purchasing any item from Relentless off-road Fabrication, the purchaser hereby assumes full responsibility in any property damage or personal injury that may occur while using products manufactured and sold by Relentless off-road Fabrication. Relentless off-road Fabrication will not take responsibility for personal injury or property damage arising from usage or failure of parts manufactured and/or sold by Relentless off-road Fabrication.
Do not purchase or install any part manufactured or sold by Relentless off-road Fabrication if you do not agree with above terms, and that you do not feel competent in installing safely and correctly. Relentless off-road Fabrication reserves the right to change pricing, material specifications, or any other specifications associated with their products without prior notification.
ORDERING/PAYMENTS:
Relentless off-road Fabrication accepts orders placed online through our store at any time, or orders placed over the phone at (775) 200-0544 between 9am-4pm PST Mon-Fri. We accept Visa/Mastercard/Discover cards, or if you're local we accept cash as well. Nevada purchasers and customers picking up or shipping orders to addresses within Nevada are subject to 8.27% sales tax added to order totals. Local pick up of orders must be pre-arranged as we are not always available to assist customers at all times within our business hours. All orders must be paid in full prior to pick up, shipping or delivery.
SHIPPING:
Products manufactured and sold by Relentless off-road Fabrication may ship via USPS, UPS, Saia LTL Freight, or other methods to be decided by the discretion of Relentless off-road Fabrication. Not all services are available for all products, and not all services will be able to deliver to a home ship-to addresses provided when ordering. Shipping charges and any additional duties or fees are the sole responsibility of the customer and must be pre-paid prior to shipment or COD to shipping company. Freight shipping rates listed at checkout are average costs to each state/region however these costs are subject to change in some instances for things such as incorrect commercial/residential address selection, remote locations, delivery appointments, etc.
Some orders MUST be sent freight (all bumpers!) due to the dimensions and/or weight of these products. Freight shipments will be sent via a Freight carrier as chosen by Relentless off-road Fabrication, typically using Saia LTL freight. Freight shipping is usually to business addresses and/or held at freight terminals for pick up, if going to other locations then additional fees my apply. Examples of these fees: residential delivery surcharges, lift-gate charges, or call-before-delivery surcharges, inside delivery surcharges, rescheduled delivery appointments, remote/rural destination charges, and limited access surcharges (such as military location/gated locations). Freight that needs to be delivered to a customers residence will deliver on smaller trucks with delivery appointments which is why residential costs more than commercial. Further, If a freight truck cannot access a destination due to space constraints (street sizes, height restrictions etc) then the freight is dropped as close as possible to the delivery location. Example- it may be delivered to the end of a long driveway on the street rather than to your doorstep, this is just the nature of freight shipping.
SHIPPING DAMAGES:
Any shipping damages incurred shall be the responsibility of the customer to note at delivery. DO NOT sign for damaged shipments no matter how minor the damage is unless you accept that damage! All orders sent from Relentless off-road Fabrication are insured, however each shipping company has different terms for processing damaged goods claims and signing for a shipment means you are accepting the goods in the condition received leaving little to no method of recourse for replacement or insurance reimbursement after the fact. The shipping company who delivered your order should be contacted immediately or within 24 hours maximum of receiving your shipment if you find hidden damage. Customer must first notify shipper of damage with tracking/BOL number, after which Relentless off-road Fabrication will take over claim handling with shipper and will require detailed photos to back the claim. No guarantees are expressed or implied as to whether a claim may or may not be covered. In the event of a damaged shipment, all original packaging must be retained for 14 days for examination by the shipping company or they can deny any claim, in which circumstance Relentless off-road Fabrication will not be held liable for these shipping damages to any products, nor will Relentless off-road Fabrication provide any monetary or other reimbursement for the damaged shipment. Powder coated items are exempt from minor shipping damage claims, knicks and small scrapes are common in freight transit and are not able to be covered under basic insurance claims. If a perfect finish is desired then the customer should order bare products and have them coated locally after receiving them.
RETURNS/REFUNDS:
It is the mission of Relentless off-road Fabrication to produce high quality parts that off-road enthusiasts desire, and for complete customer satisfaction for every product we sell. If for some reason you are not satisfied with your product Relentless off-road Fabrication will accept returns on any non-custom product for refund of the original purchase price less shipping fees incurred on the items, in addition to a 20% restocking fee. Items must be returned within 14 days of date which the customer originally receives their products. Parts that have been received by customer and have been modified from the original design and/or original shipping conditions in any way are no longer acceptable for return. Returns will not be accepted after 14 days from Customer's original receipt of their product, and all returns must be pre-arranged with an RMA prior to shipping them back to us. Any return shipping costs must be covered by the customer. All returns must be received in like-new condition, and with original packaging intact where items have been shipped in packaging in to be eligible for a refund, failure to follow these policies will lead to a forfeit of any item costs and/or shipping charges.
ORDER CANCELLATION POLICY:
Customers who wish to cancel an order can do so within 48 hours of placing their order but are subject to a 5% fee from the order total. This fee is imposed by the card processing company when a payment is processed and is non-refundable. If a cancellation is requested after this initial 48 hour time, we will still accept cancellations up until fabrication of the order has been started. After an order has started fabrication, been sent for powder coating, or already shipped the order cannot be cancelled. All cancellations outside the 48 hour window up until fabrication is completed will be charged a 20% order cancelation/restocking fee. Method of which the refund will be processed is at the discretion of Relentless off-road Fabrication and may include paypal payment refund, credit card reversal, or Company check sent via US mail if the time for electronic refund has been passed.
All cancellation requests must be made in writing to Sales@relentlessfabrication.com and you will be notified of approval and refund.
WARRANTY:
Parts manufactured by Relentless off-road Fabrication are warranted against defects in workmanship only, for a term of 1 year from the purchase or delivery date (whichever is later). Powder coating or other finishes applied to products are not covered under this Warranty. Damages due to Neglect, Abuse, Collision, or Improper use of our products are not covered under our limited warranty. Trail damage such as dents, dings, or scratches in our armor products are not covered under this warranty and are considered to be normal wear and tear on off-road products.
Any product not manufactured but sold by Relentless off-road Fabrication (Baja designs and Rigid Industries LEDs, Rotopax containers, etc) carries original warranty from the manufacturer only, no other warranty is expressed or implied. Warranty claims on products not manufactured by Relentless fabrication should be made through that items manufacturer directly.
ADDITIONAL TERMS:
In buying products manufactured, designed, and sold by Relentless Off-Road Fabrication, Purchaser agrees not to reproduce, reverse engineer, duplicate, or manufacture any duplicates of our products. Purchaser also agrees to not engage in any action that would result in the duplication of Products for resell or manufacture by a Dealer or any other organization, company, person, etc. Customer/Purchaser may not purchase or use any Relentless Off-Road Fabrication products for the purpose and intent of development and redesign of a similar alternative, or substitute product. Purchaser agrees not to engage in any practice that would involve compromising our company market share or our customer base due to redistribution, redesign, re-engineering, manufacturing, etc. any of our products. Purchaser agrees to not provide any design knowledge or specifics whatsoever to our competitors, companies, and/or individuals; All information regarding our products design and specification should be held as our trade secrets. Purchaser of product is held accountable and punishable by law to fullest extent for any product specifications, dimensions, photographs, etc. that are shared with competitors, individuals, etc in an effort to re-create, resell, redistribute, or redesign our products or similar products.
Relentless Off-Road Fabrication
450 Coney Island Dr.
Sparks, NV. 89431
775-200-0544