The holiday season is kicking off and we have compiled a list of frequently asked questions to make your ordering experience a bit easier!
- Lead Times: All lead times are listed on each product description. If an item is listed as "back order" that means it is either a made to order item or it is out of stock. In both cases please reference back to the product description for lead time information. Lead times vary from product to product.
- Black Friday Sale Lead Times: If ordering during our black Friday sale please keep in mind lead times on items like our bumpers may be extended due to the volume of orders we receive in a short period of time.
- Q: Want to pick up your order at our shop location?
- A: No problem! When checking out please enter our shop address in the "shipping" address location. From there you will see "local pickup" come up. Select this option. We will call you when your order is ready to be picked up.
- Address: 450 Coney Island Dr. Sparks, NV 89431
- Q: How will my order ship?
- A: Depending on the item your order will ship with USPS, UPS, or freight via SAIA.
- Q: When is my payment processed?
- A: Payment is taken immediately at the time the order is placed online unless otherwise arranged.
- Q: I need to cancel my order. What do I do?
- A: To cancel your order please call and email us at (775) 200-0544/ sales@relentlessfabrication.com. You have 48hrs after your order is placed to cancel an order and receive a 100% refund. After this time each order is subject to a 20% cancellation fee.
- Q: Customization Requests
- A: Not all custom requests are possible, if you have already confirmed your request with one of our reps please list it out in the "Notes" section when checking out. We will reach out to you when we process your order to confirm the request and send any necessary payment invoices for the request.
- The Relentless Fab Family